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Frequently Asked Questions

Where do I park when I arrive?

Simply park your vehicle in the parking bays in front of the office. Reception will only take a couple of minutes to confirm your return flight details and issue a receipt for your car. Our free minibus will then take you to our unique drop off point immediately outside the terminal.

Do I have to leave my keys with you?

Yes. Your keys are to be left with the receptionist who will give you a receipt in return. They will be tagged with your name return date and invoice number so that it is parked in the appropriate location. You will be asked for your keys once you have been given your instructions for return pick up.

What is the returns procedure?

Once you have collected your luggage and are ready to leave the terminal building please make your way to the meeting point where our minibus will be waiting to take you to you back to Park & Fly to collect your car.

Where do I wait for collection on my return?

Our free minibus will collect you from our unique drop off point situated immediately outside the domestic arrivals terminal exits. As we have your return flight details our minibus will already be on its way to meet you and help take you, and your luggage, on the short journey back to the Park & Fly office.

Where do I collect my keys on my return?

Unless advised otherwise your keys will be available for pick up at the Reception on you return.

Will my car be moved whilst in your possession?

In peak times and only where absolutely necessary your vehicle may be moved to a secure storage facility on the airport grounds by our fully trained and insured drivers. This will be covered by 24 hour security.

Haven’t answered your question?

Why not give us a call? Our friendly and helpful call centre is here to assist you with your booking, or any other queries you may have – please call us on 01661 860 530.